> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillbridgedev.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Quick answers to the most common questions about using SkillShop applications

# Frequently Asked Questions

Get quick answers to the most common questions about using SkillShop. If you can't find what you're looking for here, check our [troubleshooting guide](common-issues) or [contact support](support).

## General Platform Questions

<AccordionGroup>
  <Accordion title="What is SkillShop?">
    SkillShop is a comprehensive AI-powered learning platform that consists of three main applications:

    * **SkillShop Client**: Administrative interface for educators and content managers
    * **Learning Client**: Student-focused learning interface with Netflix-style browsing
    * **Live Tutor**: AI-powered tutoring assistant with advanced interactive features
  </Accordion>

  <Accordion title="Do I need separate accounts for each application?">
    No, you use the same account across all SkillShop applications. Your progress and preferences are automatically synced between the SkillShop Client, Learning Client, and Live Tutor.
  </Accordion>

  <Accordion title="Is SkillShop free to use?">
    Pricing depends on your institution's subscription. Contact your administrator or see our [support page](support) for pricing information specific to your organization.
  </Accordion>

  <Accordion title="Can I use SkillShop on mobile devices?">
    Yes! All SkillShop applications are fully responsive and work on smartphones and tablets. The Learning Client is especially optimized for mobile learning experiences.
  </Accordion>

  <Accordion title="What browsers are supported?">
    SkillShop works with all modern browsers:

    * ✅ **Chrome** (recommended)
    * ✅ **Firefox**
    * ✅ **Safari**
    * ✅ **Edge**

    <Tip>
      For the best experience with Live Tutor features, Chrome is recommended.
    </Tip>
  </Accordion>
</AccordionGroup>

## Account & Access Questions

<AccordionGroup>
  <Accordion title="How do I log in?">
    Your login method depends on your institution's setup:

    * **Direct Login**: Use your SkillShop username and password
    * **Single Sign-On (SSO)**: Use your institutional credentials
    * **Google/Microsoft**: Use your existing Google or Microsoft account (if enabled)
  </Accordion>

  <Accordion title="I forgot my password. What should I do?">
    <Steps>
      <Step title="Request Password Reset">
        Click "Forgot Password" on the login page
      </Step>

      <Step title="Enter Email">
        Enter your email address
      </Step>

      <Step title="Check Email">
        Check your email for reset instructions
      </Step>

      <Step title="Create New Password">
        Follow the link to create a new password
      </Step>
    </Steps>

    <Warning>
      If you don't receive the email within 15 minutes, check your spam folder or contact your administrator.
    </Warning>
  </Accordion>

  <Accordion title="Why can't I access certain content?">
    Content access depends on:

    * **Your role**: Students, educators, and administrators have different access levels
    * **Course enrollment**: Some content requires enrollment in specific courses
    * **Subscription level**: Your institution's subscription may limit certain features
    * **Content status**: Some content may be in draft or archived status
  </Accordion>

  <Accordion title="Can I use SkillShop offline?">
    Limited offline functionality is available:

    * **Downloaded content**: Some materials can be downloaded for offline viewing
    * **Cached activities**: Recently accessed content may be available offline
    * **Session notes**: Notes and bookmarks are saved locally
    * **Full synchronization** occurs when you reconnect to the internet
  </Accordion>
</AccordionGroup>

## Learning Client Questions

<AccordionGroup>
  <Accordion title="How do I bookmark content for later?">
    <Steps>
      <Step title="Find Content">
        Hover over content cards to see the bookmark icon (🔖)
      </Step>

      <Step title="Save Content">
        Click the bookmark icon to save the content
      </Step>

      <Step title="Access Bookmarks">
        Access bookmarked content from your profile menu or the "Bookmarked" section on the homepage
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Why aren't I seeing progress on completed activities?">
    Progress tracking may be delayed due to:

    * **Synchronization lag**: Wait 5-10 minutes for updates to appear
    * **Internet connectivity**: Ensure you have a stable connection
    * **Browser issues**: Try refreshing the page or clearing browser cache
    * **Session timeout**: Log out and log back in to refresh your session
  </Accordion>

  <Accordion title="How do I change the playback speed for videos?">
    <Steps>
      <Step title="Open Settings">
        Click the settings icon (⚙️) on the video player
      </Step>

      <Step title="Select Speed">
        Select "Playback Speed" from the menu
      </Step>

      <Step title="Choose Speed">
        Choose your preferred speed: 0.5x, 0.75x, 1x, 1.25x, 1.5x, 2x
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Can I download videos for offline viewing?">
    Download availability depends on:

    * **Content permissions**: Publishers may restrict downloading
    * **Subscription level**: Download features may require premium access
    * **Device storage**: Ensure you have sufficient space
    * **Look for the download icon** (⬇️) on video players where available
  </Accordion>

  <Accordion title="How do I create custom learning plans?">
    Currently, learning plans are created by educators and administrators in the SkillShop Client. However, you can:

    * **Request personalized plans** from your instructor
    * **Use the AI Tutor** to get recommendations for learning sequences
    * **Create personal study lists** using bookmarks and notes
  </Accordion>
</AccordionGroup>

## Live Tutor Questions

<AccordionGroup>
  <Accordion title="The Live Tutor isn't responding to my voice. What's wrong?">
    Common voice recognition issues and solutions:

    **1. Check microphone permissions**:

    * Look for the microphone icon 🎤 in your browser's address bar
    * Click to allow microphone access for the SkillShop domain

    **2. Test your microphone**:

    * Try using voice input in another application
    * Check your system's microphone settings
    * Ensure your microphone isn't muted

    **3. Environmental factors**:

    * Reduce background noise
    * Speak clearly and at normal volume
    * Move closer to your microphone

    **4. Browser issues**:

    * Refresh the page and try again
    * Try a different browser (Chrome recommended)
    * Clear browser cache and cookies
  </Accordion>

  <Accordion title="Can I save my tutoring sessions?">
    Yes! Tutoring sessions are automatically logged when enabled:

    * **Session transcripts**: Text conversations are saved automatically
    * **Audio recordings**: Available when microphone logging is enabled
    * **Screen sharing sessions**: Visual interaction summaries are saved
    * **Access your history**: View past sessions from the Live Tutor settings menu
  </Accordion>

  <Accordion title="Is my data private when using the Live Tutor?">
    SkillShop takes privacy seriously:

    * **Opt-in logging**: You control what gets recorded
    * **Local processing**: Much AI processing happens on your device
    * **Encrypted transmission**: All data is encrypted in transit
    * **Data retention**: Logs are kept according to your institution's policies
    * **No sharing**: Your personal tutoring sessions are never shared without permission
  </Accordion>

  <Accordion title="Why is screen sharing not working?">
    Screen sharing troubleshooting:

    **1. Browser permissions**:

    * Screen sharing requires explicit browser permission
    * Look for permission requests in your browser
    * Allow screen sharing for the SkillShop domain

    **2. Browser compatibility**:

    * Chrome and Firefox have the best screen sharing support
    * Safari and Edge may have limitations
    * Try Chrome if experiencing issues

    **3. System permissions**:

    * Mac: Check System Preferences > Security & Privacy > Screen Recording
    * Windows: Ensure Chrome/Firefox has screen capture permissions
    * Some corporate networks block screen sharing
  </Accordion>
</AccordionGroup>

## SkillShop Client Questions

<AccordionGroup>
  <Accordion title="I'm an educator. How do I upload content?">
    <Steps>
      <Step title="Navigate to Content">
        Navigate to the "Content" section in the SkillShop Client
      </Step>

      <Step title="Upload Files">
        Click "Upload Content" or drag files to the upload area
      </Step>

      <Step title="AI Analysis">
        Wait for AI analysis to complete (this adds topics, summaries, etc.)
      </Step>

      <Step title="Review Metadata">
        Review and enhance the automatically generated metadata
      </Step>

      <Step title="Publish">
        Publish the content to make it available to students
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="How do I create assessments?">
    <Steps>
      <Step title="Access Assessments">
        Go to the "Assessments" section
      </Step>

      <Step title="Create New">
        Click "Create Assessment"
      </Step>

      <Step title="Add Questions">
        Add questions using the question builder
      </Step>

      <Step title="Configure Settings">
        Set difficulty levels and associate with skills/topics
      </Step>

      <Step title="Preview">
        Preview the assessment before publishing
      </Step>

      <Step title="Publish">
        Publish to make available to students
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Can I import content from other systems?">
    Yes! SkillShop supports importing from:

    * **CSV files**: Bulk import with metadata
    * **Web URLs**: Import online resources automatically
    * **Google Drive**: Direct integration with Google Workspace
    * **LMS exports**: Import from common learning management systems
    * **API integration**: Connect with external educational tools
  </Accordion>

  <Accordion title="How do AI features work?">
    SkillShop's AI features include:

    * **Content analysis**: Automatic summarization and topic extraction
    * **Assessment generation**: AI-created questions and rubrics
    * **Personalization**: Adaptive learning recommendations
    * **Agent assistance**: Specialized AI for different educational tasks

    <Note>
      The AI learns from your usage patterns and feedback to improve recommendations over time.
    </Note>
  </Accordion>
</AccordionGroup>

## Technical Issues

<AccordionGroup>
  <Accordion title="The application is loading slowly. How can I fix this?">
    Performance optimization tips:

    <Steps>
      <Step title="Check Connection">
        Check your internet connection: Ensure stable, high-speed connectivity
      </Step>

      <Step title="Clear Cache">
        Clear browser cache: Remove stored data that may be outdated
      </Step>

      <Step title="Disable Extensions">
        Disable browser extensions: Some extensions can interfere with performance
      </Step>

      <Step title="Try Different Browser">
        Try a different browser: Chrome generally provides the best performance
      </Step>

      <Step title="Free Resources">
        Close other applications: Free up system resources for better performance
      </Step>

      <Step title="Update Browser">
        Update your browser: Ensure you're using the latest version
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="I'm getting error messages. What should I do?">
    Common error resolution steps:

    <Steps>
      <Step title="Refresh Page">
        Refresh the page: Simple page refresh solves many temporary issues
      </Step>

      <Step title="Clear Data">
        Clear browser cache and cookies: Remove potentially corrupted data
      </Step>

      <Step title="Re-login">
        Log out and back in: Reset your session
      </Step>

      <Step title="Try Incognito">
        Try incognito/private mode: Test without browser extensions or cached data
      </Step>

      <Step title="Check Status">
        Check our status page: Verify there are no system-wide issues
      </Step>

      <Step title="Contact Support">
        Contact support: If errors persist, report them with specific error messages
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Videos won't play. What's wrong?">
    Video playback troubleshooting:

    **1. Basic checks**:

    * Check internet speed: Videos require stable broadband connection
    * Try a different browser: Some browsers handle video formats better
    * Update browser: Ensure your browser supports the latest video standards

    **2. Browser settings**:

    * Disable ad blockers: Ad blockers sometimes interfere with video players
    * Check volume and audio settings: Ensure audio isn't muted
    * Try lower quality: Select a lower resolution if available
  </Accordion>

  <Accordion title="Can I use SkillShop with screen readers?">
    Yes! SkillShop is designed with accessibility in mind:

    * **Screen reader compatible**: Works with JAWS, NVDA, VoiceOver, and other screen readers
    * **Keyboard navigation**: Full functionality available via keyboard shortcuts
    * **High contrast mode**: Available in user preferences
    * **Text alternatives**: Images and media include descriptive text
    * **Semantic HTML**: Proper structure for assistive technologies
  </Accordion>
</AccordionGroup>

## Getting More Help

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="support">
    Multiple support channels including AI Tutor, email, and administrator contact
  </Card>

  <Card title="Troubleshooting Guide" icon="wrench" href="common-issues">
    Detailed solutions for technical problems and step-by-step fixes
  </Card>

  <Card title="Feature Requests" icon="lightbulb">
    * Feature Request Form: Available in the SkillShop Client settings
    * AI Tutor Feedback: Mention feature ideas during tutoring sessions
    * Administrator Communication: Speak with your institutional SkillShop contact
  </Card>

  <Card title="Bug Reports" icon="bug">
    When reporting technical problems, include:

    * Description of the issue and what you were trying to do
    * Screenshots and error messages
    * Browser and device information
    * Steps to reproduce the problem
  </Card>
</CardGroup>

***

<Note>
  Still need help? Check our [troubleshooting guide](common-issues) for detailed solutions or [contact support](support) for personalized assistance.
</Note>