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Frequently Asked Questions

Get quick answers to the most common questions about using SkillShop. If you can’t find what you’re looking for here, check our troubleshooting guide or contact support.

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General Platform Questions

SkillShop is a comprehensive AI-powered learning platform that consists of three main applications:
  • SkillShop Client: Administrative interface for educators and content managers
  • Learning Client: Student-focused learning interface with Netflix-style browsing
  • Live Tutor: AI-powered tutoring assistant with advanced interactive features
No, you use the same account across all SkillShop applications. Your progress and preferences are automatically synced between the SkillShop Client, Learning Client, and Live Tutor.
Pricing depends on your institution’s subscription. Contact your administrator or see our support page for pricing information specific to your organization.
Yes! All SkillShop applications are fully responsive and work on smartphones and tablets. The Learning Client is especially optimized for mobile learning experiences.
SkillShop works with all modern browsers:
  • ✅ Chrome (recommended)
  • ✅ Firefox
  • ✅ Safari
  • ✅ Edge
For the best experience with Live Tutor features, Chrome is recommended.

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Account & Access Questions

Your login method depends on your institution’s setup:
  • Direct Login: Use your SkillShop username and password
  • Single Sign-On (SSO): Use your institutional credentials
  • Google/Microsoft: Use your existing Google or Microsoft account (if enabled)
1

Request Password Reset

Click “Forgot Password” on the login page
2

Enter Email

Enter your email address
3

Check Email

Check your email for reset instructions
4

Create New Password

Follow the link to create a new password
If you don’t receive the email within 15 minutes, check your spam folder or contact your administrator.
Content access depends on:
  • Your role: Students, educators, and administrators have different access levels
  • Course enrollment: Some content requires enrollment in specific courses
  • Subscription level: Your institution’s subscription may limit certain features
  • Content status: Some content may be in draft or archived status
Limited offline functionality is available:
  • Downloaded content: Some materials can be downloaded for offline viewing
  • Cached activities: Recently accessed content may be available offline
  • Session notes: Notes and bookmarks are saved locally
  • Full synchronization occurs when you reconnect to the internet

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Learning Client Questions

1

Find Content

Hover over content cards to see the bookmark icon (🔖)
2

Save Content

Click the bookmark icon to save the content
3

Access Bookmarks

Access bookmarked content from your profile menu or the “Bookmarked” section on the homepage
Progress tracking may be delayed due to:
  • Synchronization lag: Wait 5-10 minutes for updates to appear
  • Internet connectivity: Ensure you have a stable connection
  • Browser issues: Try refreshing the page or clearing browser cache
  • Session timeout: Log out and log back in to refresh your session
1

Open Settings

Click the settings icon (⚙️) on the video player
2

Select Speed

Select “Playback Speed” from the menu
3

Choose Speed

Choose your preferred speed: 0.5x, 0.75x, 1x, 1.25x, 1.5x, 2x
Download availability depends on:
  • Content permissions: Publishers may restrict downloading
  • Subscription level: Download features may require premium access
  • Device storage: Ensure you have sufficient space
  • Look for the download icon (⬇️) on video players where available
Currently, learning plans are created by educators and administrators in the SkillShop Client. However, you can:
  • Request personalized plans from your instructor
  • Use the AI Tutor to get recommendations for learning sequences
  • Create personal study lists using bookmarks and notes

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Live Tutor Questions

Common voice recognition issues and solutions:1. Check microphone permissions:
  • Look for the microphone icon 🎤 in your browser’s address bar
  • Click to allow microphone access for the SkillShop domain
2. Test your microphone:
  • Try using voice input in another application
  • Check your system’s microphone settings
  • Ensure your microphone isn’t muted
3. Environmental factors:
  • Reduce background noise
  • Speak clearly and at normal volume
  • Move closer to your microphone
4. Browser issues:
  • Refresh the page and try again
  • Try a different browser (Chrome recommended)
  • Clear browser cache and cookies
Yes! Tutoring sessions are automatically logged when enabled:
  • Session transcripts: Text conversations are saved automatically
  • Audio recordings: Available when microphone logging is enabled
  • Screen sharing sessions: Visual interaction summaries are saved
  • Access your history: View past sessions from the Live Tutor settings menu
SkillShop takes privacy seriously:
  • Opt-in logging: You control what gets recorded
  • Local processing: Much AI processing happens on your device
  • Encrypted transmission: All data is encrypted in transit
  • Data retention: Logs are kept according to your institution’s policies
  • No sharing: Your personal tutoring sessions are never shared without permission
Screen sharing troubleshooting:1. Browser permissions:
  • Screen sharing requires explicit browser permission
  • Look for permission requests in your browser
  • Allow screen sharing for the SkillShop domain
2. Browser compatibility:
  • Chrome and Firefox have the best screen sharing support
  • Safari and Edge may have limitations
  • Try Chrome if experiencing issues
3. System permissions:
  • Mac: Check System Preferences > Security & Privacy > Screen Recording
  • Windows: Ensure Chrome/Firefox has screen capture permissions
  • Some corporate networks block screen sharing

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SkillShop Client Questions

1

Navigate to Content

Navigate to the “Content” section in the SkillShop Client
2

Upload Files

Click “Upload Content” or drag files to the upload area
3

AI Analysis

Wait for AI analysis to complete (this adds topics, summaries, etc.)
4

Review Metadata

Review and enhance the automatically generated metadata
5

Publish

Publish the content to make it available to students
1

Access Assessments

Go to the “Assessments” section
2

Create New

Click “Create Assessment”
3

Add Questions

Add questions using the question builder
4

Configure Settings

Set difficulty levels and associate with skills/topics
5

Preview

Preview the assessment before publishing
6

Publish

Publish to make available to students
Yes! SkillShop supports importing from:
  • CSV files: Bulk import with metadata
  • Web URLs: Import online resources automatically
  • Google Drive: Direct integration with Google Workspace
  • LMS exports: Import from common learning management systems
  • API integration: Connect with external educational tools
SkillShop’s AI features include:
  • Content analysis: Automatic summarization and topic extraction
  • Assessment generation: AI-created questions and rubrics
  • Personalization: Adaptive learning recommendations
  • Agent assistance: Specialized AI for different educational tasks
The AI learns from your usage patterns and feedback to improve recommendations over time.

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Technical Issues

Performance optimization tips:
1

Check Connection

Check your internet connection: Ensure stable, high-speed connectivity
2

Clear Cache

Clear browser cache: Remove stored data that may be outdated
3

Disable Extensions

Disable browser extensions: Some extensions can interfere with performance
4

Try Different Browser

Try a different browser: Chrome generally provides the best performance
5

Free Resources

Close other applications: Free up system resources for better performance
6

Update Browser

Update your browser: Ensure you’re using the latest version
Common error resolution steps:
1

Refresh Page

Refresh the page: Simple page refresh solves many temporary issues
2

Clear Data

Clear browser cache and cookies: Remove potentially corrupted data
3

Re-login

Log out and back in: Reset your session
4

Try Incognito

Try incognito/private mode: Test without browser extensions or cached data
5

Check Status

Check our status page: Verify there are no system-wide issues
6

Contact Support

Contact support: If errors persist, report them with specific error messages
Video playback troubleshooting:1. Basic checks:
  • Check internet speed: Videos require stable broadband connection
  • Try a different browser: Some browsers handle video formats better
  • Update browser: Ensure your browser supports the latest video standards
2. Browser settings:
  • Disable ad blockers: Ad blockers sometimes interfere with video players
  • Check volume and audio settings: Ensure audio isn’t muted
  • Try lower quality: Select a lower resolution if available
Yes! SkillShop is designed with accessibility in mind:
  • Screen reader compatible: Works with JAWS, NVDA, VoiceOver, and other screen readers
  • Keyboard navigation: Full functionality available via keyboard shortcuts
  • High contrast mode: Available in user preferences
  • Text alternatives: Images and media include descriptive text
  • Semantic HTML: Proper structure for assistive technologies

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Getting More Help

Contact Support

Multiple support channels including AI Tutor, email, and administrator contact

Troubleshooting Guide

Detailed solutions for technical problems and step-by-step fixes

Feature Requests

  • Feature Request Form: Available in the SkillShop Client settings
  • AI Tutor Feedback: Mention feature ideas during tutoring sessions
  • Administrator Communication: Speak with your institutional SkillShop contact

Bug Reports

When reporting technical problems, include:
  • Description of the issue and what you were trying to do
  • Screenshots and error messages
  • Browser and device information
  • Steps to reproduce the problem
Still need help? Check our troubleshooting guide for detailed solutions or contact support for personalized assistance.